Cover Story: Unique customer profiles are transforming hospitality

In a cover story published recently Marloes Knippenberg, CEO of Kerten Hospitality, shares how going beyond Big Data helps craft authentic and customized experiences for guests and residents. Read the article here (pages 34-37). https://issuu.com/businesstransformation/docs/biz_transformation_issue-12

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Hybrid Hospitality (R)evolution

Bygone are the times when hospitality meant just bed and breakfast. Today, the most human-centric industry covers all aspects of how we live, work, dine,