Luxury in hospitality is about space, silence, design harmony, carbon footprint, community impact, staff engagement, food ingredient sourcing, etc. Even “experiences’ are already a thing of the past. People want “Emotions”, “Education” and that is precisely what we should offer to our guests today and tomorrow, says Antony Doucet, Kerten Hospitality’s Brand and Marketing Director.
Read an interview with him to find out his definition of a community and the secret to delivering soft touch hospitality across the world: https://www.hospemag.me/exclusive-interviews/antony-doucet
